Privacy Policy

1. Introduction

Sovereign Bookings (“we”, “our”, or “us”) is a trading name of Sovereign Digital Limited, a company registered in England and Wales. We are the data controller for any personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or enquire about our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out a client inquiry or booking form
• Subscribe to our newsletter
• Contact us directly via email or phone
• Book a discovery call

This information may include your name, email address, phone number, business name, service area, and details about your garden room business.

3. How We Use Your Information

We use the collected information to:

• Respond to your enquiry and deliver the services you requested
• Operate and improve our website and service offerings
• Communicate with you about your account and any booked appointments
• Send occasional marketing emails (you can opt out at any time)

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases: (a) your consent, where you have opted in to marketing communications; (b) the performance of a contract, where we are delivering pay-per-appointment services you have engaged us for; and (c) our legitimate interests in running and improving our business, where these are not overridden by your rights.

5. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share data with trusted service providers (for example, hosting, email delivery, calendar booking, and advertising platforms) only as strictly necessary to provide our services.

6. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes set out in this policy, to comply with our legal obligations, or to resolve disputes. Inactive enquiry data is typically deleted within 24 months.

7. Your Rights

Under UK GDPR you have the right to access, correct, delete, restrict, or port your personal data, and to object to processing. You also have the right to withdraw consent at any time and to lodge a complaint with the Information Commissioner's Office (ICO). To exercise any of these rights, please contact us at bookings@sovereignsystem.co.uk.

8. Cookies

We use cookies to analyse website traffic and improve your experience. You can manage your cookie preferences through your browser settings.

9. Contact

Questions about this policy or your data can be sent to bookings@sovereignsystem.co.uk. The data controller is Sovereign Digital Limited, registered in England and Wales.